Classes and workshops are subject to a cancellation fee if less than a week's notice is given. In the unlikely event of some or all of a course being cancelled by The Joy of Hooping, we'll offer you a replacement or refund. All our hoops are hand made to order. As a result, they may have character! We aim to produce beautiful bespoke hoops - please chose your colours and design carefully as custom designs are non-refundable. HOOP CARE Please treat your hoop with love. They like to be played with often and will serve you well. - Cold conditions can cause cracking - Heat, humidity and storage conditions can alter hoop shape - Damp can cause tape to detach - Shiny tapes may scuff on some surfaces - Don't feed them after midnight • Be aware of yourself and your surroundings. Don't do things that hurt and mind the chandeliers! • Careful how you coil - if you have a travel hoop follow the instructions and be gentle please. HELP! I hurt my hoop... We offer a Hoop Hospital service - get in touch with the patient's details and we'll see what we can offer in the way of TLC. We have an awesome bedside manner. ------------------------------ If you are unhappy with your order, please notify us by email as soon as possible so we can help. Used hoops cannot be returned. - x -